Cancellation & Refund Policy
Official guidelines on booking cancellations, rescheduling, weather adjustments, and automated refunds.
Standard Booking Policy
All bookings are final. Cancellations and refunds are not available once payment is completed.
1. Non-Refundable Nature of Confirmed Bookings
Due to high court demand and strict scheduling, all confirmed and paid reservations are generally considered final and non-refundable. Once a time slot is reserved and paid for, it is exclusively held for your group and blocked from all other players.
2. Weather, Force Majeure & Facility Maintenance
In the rare event that the court facility is rendered unplayable or closed due to severe weather conditions, heavy rain, electrical power outages, or emergency court maintenance:
- Rescheduling Credit: Management will provide a free reschedule credit for equivalent hours on an available future date.
- Facility-Initiated Cancellation: If rescheduling is not feasible, management will process a full refund to your original payment method.
3. Automated Refunds for Expired Hold Slots
Our system features Layer 3 Automatic Refund Protection: If a player completes a payment after their 15-minute checkout hold window has already expired and the slot was released to another player, our payment gateway automatically detects the conflict and initiates a full, instant refund to prevent double-charging.
4. How to Request Assistance
For any urgent inquiries regarding your schedule or emergency rescheduling requests, please reach out directly through the Live Support chat button on the bottom right of the booking portal or contact facility management.